When I was hired by a consultancy company ten years ago to implement knowledge base systems, I knew I had a challenge on my hands. What’s the point of having… Read…
What we provide
VisionWillow assists medium and large organizations to reach their business goals by continuous advisory, deployment and organizational implementation of modern knowledge center technology, information technology service management, and service integration management.
With our effort we implement
Structure & Process
Improve business efficiency, service quality and customer experience by structured processes that support people and business goals.
Secure your data, ease and unify access to your business tools, information and data.
Make knowledge accessible, avoid bottlenecks and enable the learning organization to reach its goals.
Our proven process
What are the top 5 differences between classic Knowledge Management and Knowledge Centered Service (KCS)?
How does Knowledge Centered Service (KCS) differ from your classic Knowledge Management or Knowledge Engineering strategy when it comes to maintaining a knowledge base? Let’s have a look at the… Read…
Does one or more of these challenges sound familiar to you? Your average time to resolve even simple issues is too long or your support team spends too much time doing… Read…