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Fast, secure and fully configurable ITSM platform

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Why we partner with HaloITSM

With more than two decades of experience, we know what the market demands. HaloITSM is everything you need for powerful IT Service Management. The platform allows you to align IT to the business with ITIL-aligned software and intuitive capabilities that will help you standardize and streamline processes,  reduce your costs, and save you time.

With intuitive, up-to-the-minute workflows, HaloITSM gives your organization and teams the ability to deliver best-in-class service delivery. The platform is fast, simple, fully configurable, and tailored to suit and grow your business as your needs change.

On-premise or cloud-based? HaloITSM delivers its IT service management platform in the way you prefer. Even though many organizations make use of the cloud,  we know that there is a demand for on-premise. The flexibility to choose with the same high level of usage and support is beneficial.

Trusted by experts all over the world

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The benefits of HaloITSM


The system grow along with your needs. All modules are included as standard. If you wish to take a phased approach to utilizing modules, you won’t be charged extra at a later date.


Take control of your configuration. The platform is designed to allow you to easily manage your  
Configure everything yourself.

Seamless integrations

The tooling landscape is getting more comprehensive – both in number of tools and its complexity. Take advantage of HaloITSM integrations and centralize all your systems into one application.


HaloITSM meets all security requirements and complies with data privacy policies. All cloud applications are deployed in Amazon Web Services (AWS), and data are kept within the EU if needed.

Improvements & upgrades

The many improvements and upgrades come constantly and are deployed automatically with no impact on system configuration. The team deploys upgrades at a fast speed.

Intuitive design

The user interface is modern, intuitive, and easy to use. Change the design of the application to align it with your branding. Something that makes the system more recognizable and enhances adoption.

HaloITSM is part of Halo Service Solutions, which was founded in 1994 and headquartered in the UK. The service is for organizations of all sizes, and it provides a scalable platform that modernizes service management needs. 

Besides HaloITSM, Halo Service Solutions also provides dedicated customer service management (CRM) and professional service automation (PSA) software.