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Increase your knowledge

Courses & workshops

Knowledge Centered Service®

Train to be a KCS pro

Knowledge is everything and we’re here to impart our expertise to your team. Sign them up for the KCS Practices Certification and give them a rich understanding of both the KCS methodology and how to adopt it. Once complete, they’ll become the go-to KCS employee. They’ll know how to deal with FAQs, how to solve and evolve loops, understand KCS roles, KCS measures, content standard and workflows, and so much more.

With industry-leading specialists guiding them on their journey, your team can choose from a range of courses to enrich their knowledge even more and in turn, your organisation – leading to more consistent customer experiences and happier employees.’

Types of KCS courses

KCS v6 Practices

The KCS v6 Practices Certification Workshop is a designed to provide an in-depth understanding of the principles and practices of KCS.

KCS v6 Overview

The KCS Overview training is designed to provide an overview to understand the principles and practices of KCS.

KCS v6 Leadership 

The KCS Leadership program develops a perspective on effective leadership in a knowledge centric organization and provides practical insights for sustained change.

KCS v6 Coach

The KCS Coach Workshop is designed to provide Coaches with tools and techniques to perform coaching activities for knowledge workers and to enact a coaching plan.

VisionWillow has three of the only 31 Certified KCS® trainers

Sander van der Moolen

Head of Training

Mayank Sharma

KCS Trainer & Consultant

Caroline Ribeiro

KCS Trainer & Consultant