KCS v6 verified enterprise management tools at your service
Why we partner with RightAnswers
RightAnswers is incredibly powerful management software that helps to deliver a better customer experience. One that makes it easy for employees to find, use and create knowledge. They have over 30+ products that address specific problems and pain points from every corner of an organisation.
All this leads to the ability to drive the right answers to the right person at the right time. Productivity goes up, customer loyalty increases, and, importantly, internal costs come down.
This is what makes RightAnswers such a valued partner. Their ability to spread connected power of knowledge across an organisation. And to furthermore create a trusted sharing culture.
The benefits of RightAnswers
Best of breed
RightAnswers is KCS v6 verified – the first application to have this, allowing people to use KCS methods right out of the box.
It captures all of the knowledge across your entire organisation; HR, finance, facilities, and presents it in a clean, easy-to-read way.
As it’s independent of any other tool in your ESM, all your knowledge is easily transferable and can quickly be integrated into another system.
It easily integrates with all the ESM and customer support tools so you can apply knowledge to the ticket system that you work with, saving lots of time.
Search across systems
Your team can easily search all systems, in chats, multiple knowledge repositories with all knowledge centralised in one place.
A powerful extension that allows you to highlight text on web pages and search directly into RightAnswers – search and capture just by highlighting.