Skip to content
KCS v6 Aligned Service

Benefit from our KCS Aligned Services

VisionWillow Enterprise Service Management

KCS Aligned Services

As European leaders in KCS, we collaborate with organisations of all sizes to assess, adapt and enrich their knowledge management program.

From the Opportunity & Readiness Assessment at the start of your KCS journey to Health Checks along the way, our specialists provide you with in-depth expertise to build a strong knowledge management foundation and overcome challenges.

Recognised by the Consortium For Service Innovation: We are KCS Aligned

The services we provide

KCS Training & Workshops that fit your organisation

Flexibility lies at the heart of our KCS service. Our specialists will work closely with you to deliver off-the-shelf or fully customised KCS workshops and training programs to suit your organisation.

Coaching for success

Coaching is a critical success factor for any organisational change, especially with KCS. We help you build and mature your KCS Coach Program and achieve return on investment. Our Organisational Network Analysis, using our KCS Aligned ONA tool, identifies the right coach candidates in your teams.

Leadership support

We can provide management coaching to help drive change within all layers in the organisation. Where needed, we can act as your (interim) KCS Program Lead, Coach Lead and Project Manager.

Cultural sensitivity

With both our own cultural mix at VisionWilllow, as well as our rich experience with multinational organisations, we have a deep understanding of cultural differences, language diversity and commonalities.

KCS health and maturity

KCS Health Checks and Analysis helps you identify the health of your KCS Program and Knowledge Base, or help to increase your organisational maturity with KCS. We’ll also ensure your KCS Program stays aligned with your strategic, tactical and operational goals and delivers maximum benefit.

Making it easy to do the right thing

Our specialists are experienced with almost all the available tools for Service Management and Knowledge Management. It’s why we can help you to configure the tools you already have, or select the best tool(s) to ensure seamless alignment with the KCS Double-Loop Processes.

Our KCS Aligned Tool: ONA by VisionWillow

Along with our services, we offer a unique KCS Aligned Tool: ONA by VisionWillow.

The Organisational Network Analysis (ONA) is the preferred method for discovering the influencers and potential KCS Coaches in your organisation, as described in the KCS Practices Guide by the Consortium For Service Innovation. 

Use ONA by VisionWillow before you invite people to the KCS Coach role or use it afterwards to confirm your selection. Repeat the ONA regularly to ensure you maintain a pipeline of new potential KCS Coaches.

VisionWillow has three of the only 25 Certified KCS® trainers

Sander van der Moolen

Head of Training

Mayank Sharma

Business Consultant

Caroline Ribeiro

Senior Business Consultant

Get a quote

Get a quote

"*" indicates required fields

This field is for validation purposes and should be left unchanged.