Benefit from our KCS Aligned Services
KCS Aligned Services
As European leaders in KCS, we collaborate with organisations of all sizes to assess, adapt and enrich their knowledge management program.
From the Opportunity & Readiness Assessment at the start of your KCS journey to Health Checks along the way, our specialists provide you with in-depth expertise to build a strong knowledge management foundation and overcome challenges.
Recognised by the Consortium For Service Innovation: We are KCS Aligned
The services we provide
KCS Training & Workshops that fit your organisation
Flexibility lies at the heart of our KCS service. Our specialists will work closely with you to deliver off-the-shelf or fully customised KCS workshops and training programs to suit your organisation.
Coaching for success
Coaching is a critical success factor for any organisational change, especially with KCS. We help you build and mature your KCS Coach Program and achieve return on investment. Our Organisational Network Analysis, using our KCS Aligned ONA tool, identifies the right coach candidates in your teams.
Leadership support
We can provide management coaching to help drive change within all layers in the organisation. Where needed, we can act as your (interim) KCS Program Lead, Coach Lead and Project Manager.
Cultural sensitivity
With both our own cultural mix at VisionWilllow, as well as our rich experience with multinational organisations, we have a deep understanding of cultural differences, language diversity and commonalities.
KCS health and maturity
KCS Health Checks and Analysis helps you identify the health of your KCS Program and Knowledge Base, or help to increase your organisational maturity with KCS. We’ll also ensure your KCS Program stays aligned with your strategic, tactical and operational goals and delivers maximum benefit.
Making it easy to do the right thing
Our specialists are experienced with almost all the available tools for Service Management and Knowledge Management. It’s why we can help you to configure the tools you already have, or select the best tool(s) to ensure seamless alignment with the KCS Double-Loop Processes.
Our KCS Aligned Tool: ONA by VisionWillow
Along with our services, we offer a unique KCS Aligned Tool: ONA by VisionWillow.
The Organisational Network Analysis (ONA) is the preferred method for discovering the influencers and potential KCS Coaches in your organisation, as described in the KCS Practices Guide by the Consortium For Service Innovation.
Use ONA by VisionWillow before you invite people to the KCS Coach role or use it afterwards to confirm your selection. Repeat the ONA regularly to ensure you maintain a pipeline of new potential KCS Coaches.