VisionWillow is expanding again and we welcome Caroline Ribeiro to the team! Caroline is joining our team as Senior Business Consultant.
We at VisionWillow believe in sharing knowledge and experience, combining that with proven process frameworks and leading technologies will lead to better and fact-based decision making at our current and future customers.
With Carolines over 15 years of experience in Customer Services and IT Services, she offers senior consultancy in the areas of Knowledge Management (KCS) & IT Service Management as well as training and coaching.
She has numerous certifications to her name, among others:
* KCS v6 Certified by the Consortium for Service Innovation
* Knowledge Manager by The Knowledge Management Institute
* Prince 2
* Lean Six Sigma
* ITIL v4