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KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS Coach

Description The 2-day Coach Development Workshop is a virtual instructor lead intensive, interactive program that develops a perspective on effective coaching and provides a model for sustained change and an opportunity to practice influence skills. Coaches leave with greater knowledge and confidence in their ability to optimize performance, deal with objections, understand how motivation works,… Read More »KCS Coach

KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS Leadership

Description The KCS Leadership Workshop is a 1-day virtual instructor lead interactive program that develops a perspective on effective leadership in a knowledge-centric organization and provides practical insights for sustained change. One of the biggest learnings over the past 25 years of KCS adoptions in organizations world-wide: “KCS Requires Leadership, Not Management.” Learning Objectives Employee… Read More »KCS Leadership

KCS Coach

Description The 2-day Coach Development Workshop is a virtual instructor lead intensive, interactive program that develops a perspective on effective coaching and provides a model for sustained change and an opportunity to practice influence skills. Coaches leave with greater knowledge and confidence in their ability to optimize performance, deal with objections, understand how motivation works,… Read More »KCS Coach

KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS Leadership

Description The KCS Leadership Workshop is a 1-day virtual instructor lead interactive program that develops a perspective on effective leadership in a knowledge-centric organization and provides practical insights for sustained change. One of the biggest learnings over the past 25 years of KCS adoptions in organizations world-wide: “KCS Requires Leadership, Not Management.” Learning Objectives Employee… Read More »KCS Leadership

KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS Coach

Description The 2-day Coach Development Workshop is a virtual instructor lead intensive, interactive program that develops a perspective on effective coaching and provides a model for sustained change and an opportunity to practice influence skills. Coaches leave with greater knowledge and confidence in their ability to optimize performance, deal with objections, understand how motivation works,… Read More »KCS Coach

KCS v6 Practices

Description The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.   Learning Objectives Understand… Read More »KCS v6 Practices

KCS v6 Overview

KCS v6 Overview Description The KCS v6 Overview training is designed to provide an overview to understand the principles and practices of KCS. The training prepares the candidate for the official KCS v6 Fundamentals exam and certification. KCS® is a registered service mark of the Consortium for Service Innovation.   Learning Objectives Identify the basics… Read More »KCS v6 Overview