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KCS v6 Practices Workshop

January 27 @ 09:00 - January 28 @ 17:00 UTC+1
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KCS v6 Practices Workshop Description

The KCS v6 Practices Certification Workshop is a designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.

KCS® is a registered service mark of the Consortium for Service Innovation. 

 

Learning Objectives

  • Identify the benefit in implementing KCS in your organization.
  • Distinguish techniques for optimal KB quality
  • Measure the added value
  • Optimize your internal processes
  • Lead a KCS adoption program in your organization
  • Establish a road map for further KCS adoption in your organization

 

Who should attend

This KCS training and certification are intended for anyone working with the KCS Program management. Examples: KCS Project Lead, KCS Coach, Knowledge Domain Expert (KDE), KCS Council representatives, Representatives of support agents and managers, IT liaison for support tools, etc.

 

The practical

Duration: 2 days, exam is done separately

Language: Training course and exam materials are written in English. The instructor teaches in English.

Price: Quote

Details

Start: January 27 @ 09:00 (UTC+1)
End: January 28 @ 17:00 (UTC+1)
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