KCS v6 Practices Workshop Description

The KCS v6 Practices Certification Workshop is a designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.

KCS® is a registered service mark of the Consortium for Service Innovation. 

Learning Objectives

• Identify the benefit in implementing KCS in your organization.
• Distinguish techniques for optimal KB quality
• Measure the added value
• Optimize your internal processes
• Lead a KCS adoption program in your organization
• Establish a road map for further KCS adoption in your organization

Who should attend

This KCS training and certification are intended for anyone working with the KCS Program management. Examples: KCS Project Lead, KCS Coach, Knowledge Domain Expert (KDE), KCS Council representatives, Representatives of support agents and managers, IT liaison for support tools, etc.

The practical

Duration: 2 days, exam is done separately

Language: Training course and exam materials are written in English. The instructor teaches in English.

Price: Quote