KCS v6 Practices
May 19, 2021 @ 09:00 - May 20, 2021 @ 17:00 UTC+1
The 2-days KCS v6 Practices Certification Workshop is a virtual instructor-led training designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.
- Understand the key deliverables for a KCS adoption
- Performance assessment focused on value creation
- Identify techniques for optimal KB quality without review queues
- Define processes required for the creation of in-workflow (Solve Loop) content and high-value (Evolve Loop) content
Who should attend
This training and certification are intended for KCS Program management, KCS Coach and KDE, representatives of support agents and managers, IT liaison for support tools, (Incident management and knowledge management).
Duration: 2 days virtual instructor-led training, plus exam
Language: Training course and exam materials are written in English. The instructor teaches in English.