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KCS Leadership

October 20 @ 09:00 - 17:00 UTC+1
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Description

The KCS Leadership Workshop is a 1-day virtual instructor lead interactive program that develops a perspective on effective leadership in a knowledge-centric organization and provides practical insights for sustained change.

One of the biggest learnings over the past 25 years of KCS adoptions in organizations world-wide:
“KCS Requires Leadership, Not Management.”

Learning Objectives

  • Employee engagement and motivation through alignment and influence, not command and control
  • Double-loop processes replace linear processes
  • Value-based measurement system balanced with the traditional activity and transaction measurements
  • Using measures for learning and growth instead of for judgment
  • How to have conversations with support agents about understanding, buy-in, and behaviors: not about numbers
  • Appreciation for the difference between leading vs managing.

Who should attend

This training is intended for  Support Managers, Team leaders and coordinators, or anyone aspiring for a leadership role.

The practical:

Duration: 1-day virtual instructor-led training

Language: Training course and materials are written in English. The instructor teaches in English.

Price: Quote

Details

Date: October 20
Time: 09:00 - 17:00 (UTC+1)
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