Intelligent Swarming can be described as “Collaboration on Steroids”. When your organization is dealing with mostly new and complex issues, the traditional escalation model turns out to be less than efficient. With Intelligent Swarming, you break through those silos and instead, where necessary, you rely on a “swarm” of agents to solve the issue fast and effectively. Stop throwing tickets around like hot potatoes.

Building blocks for a successful outcome

If you are planning to adopt Intelligent Swarming in your organization, VisionWillow offer you a complete adoption support program which provides the necessary foundation for a successful outcome. The program consists of assessments, training, planning & design workshops, and coaching.
Intelligent Swarming is a service mark of the Consortium for Service Innovation