It’s (almost) the beginning of the year again, and everyone is now back to work and up to speed. But how was the start a couple of weeks ago when you got back from the holidays? Did you perhaps hear some of these questions back then?
“Oops, what’s my password again?“, “Why doesn’t it work?“, “Did they change the system again during the vacation?“, “How do I do this now?!! Arhhh!!“ or “John, how do you process that claim again? … where is John?!”. Well, maybe John is gone on vacation for the next two weeks or left the company, so good luck processing that claim on time now.
How much better could everything be if it didn’t take much time to get back to speed? Or if it was easy to find relevant and up-to-date information. Or even better, if we could automate and improve those annoying tasks.
Perhaps you’ve already tried to implement a knowledge base in your service desk? With limited results due to the fact that the knowledge base isn’t being updated. The reasons can be many, and it’s often a result of an unstructured way of managing knowledge. Luckily, the solution is already here, and an efficient knowledge base is waiting just around the corner if you work structured.
A structured approach to knowledge management
That’s where Knowledge-Centered Service®️ (KCS) and our experience will help you.
KCS* is a proven methodology for sharing knowledge and getting all the benefits classic knowledge management has failed to deliver and we’re here to help you.
We deliver workshop sessions on KCS V6 Practices where you can learn more about KCS. What is it, what are the benefits you’ll get, and how to implement and adopt it?
Our workshops are open classrooms, which gives you a chance to interact with the instructor and other participants from other organisations.
The KCS v6 Practices Certification Workshop is designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive, with practical exercises and real-world examples. Bonus: you get to test your knowledge and can attempt to become KCS V6 Practices certified soon. If you are interested in attending one of our workshops, check our training calendar.
If you want to know more about KCS, need help implementing it in your organisation, or want a workshop organised just for you, please contact us anytime.
* KCS is a Registered Service Mark of the Consortium for Service Innovation.