Our slogan is “Empower your Employees,” and we firmly believe that businesses thrive when their employees are happy. But who are the individuals behind VisionWillow? What motivates them and keeps them going? In our “Get to know VisionWillow” series, we aim to find out.

First up is Sys Mindedahl, our Customer Success Manager, who joined VisionWillow on January 1st.

Can you walk us through your professional journey so far?

I have a background in computer science and have been working in the ITSM (IT Service Management) industry since my first job as a supporter in 2002.

Over the years, I’ve gained experience in management roles within ITSM and served as a Team Lead for teams involved in Digital Transformation, AI, ML, BI, and Automation.

How did you first come across VisionWillow, and what led you to join us?

My initial encounter with VisionWillow was when the company was still known as “Syscom.” At that time, I chose them as a partner for implementing ITSM at my previous company Egmont, where I worked as a Service Desk Manager. During the implementation process, I had the opportunity to meet Finn, and we stayed in touch sporadically over the following years.

Then, after six or seven years had passed, I decided to leave my job and take a four-month break. I realized that I needed a more flexible work-life balance during that period. That’s when I reached out to Finn to discuss the future, and I’m thrilled that we were able to find the perfect fit for me at VisionWillow with a 50/50 combination. I genuinely like the way VisionWillow operates and the toolbox we use to assist our clients.

Can you explain your role at VisionWillow?

I’m a Customer Success Manager, and my primary objective is to ensure that our customers make the most of the tools we provide.

With my six to seven years of experience on the other side of the table, working from the customer’s perspective, I can offer valuable insights and guidance. This position allows me to understand the customer’s needs and concerns, ultimately benefiting both the customer and VisionWillow.

What makes VisionWillow stand out as a workplace?

VisionWillow stands out as the most flexible and down-to-earth workplace I’ve had the pleasure of being a part of. It’s filled with brilliant individuals and offers a global environment where trust in our ability to do the job is not just expected but also unquestioned.

I truly appreciate my freedom in my role, and there are always supportive colleagues available to hear me out, provide feedback, and work together to find the best solutions for our customers.

Our value-driven approach is something that I cherish. We prioritize providing value to our customers rather than simply selling consultancy hours. It’s a refreshing perspective, and it was one of the main reasons I decided to join VisionWillow. We emphasize making customers aware of the value they’ll receive even before any consultancy fees come into play.

What motivates you to go to work?

I find immense motivation in our customers and their ideas and projects. I enjoy tackling challenges and finding ways to make people’s lives easier.

Coming from the Service Management world, I understand employees’ issues and challenges in support functions. They are often under-appreciated, and it’s my mission to make their lives easier. When I succeed in that, it fuels my motivation further.

What’s cooking besides your job at VisionWillow?

Since I work part-time, I have the opportunity to pursue my creative adventure during the other half of my time. I have my own company which is my passion project. It consumes a significant portion of my time as I create ceramics, candles, and various craft items.

It’s a privilege to be able to combine two things I love.

Name three things that most people don’t know about you.

  1. I lived one year in Dar Es Salaam in Tanzania, working in management and the Health Industry.
  2. I have two bachelor’s degrees. one in computer science and one in nutrition and physical activity.
  3. I’m a trained sports injury therapist and do Acupuncture, cupping, Kinesio tape, and sports massage.