The KCS v6 Practices and Certification Workshop is designed to provide an in-depth understanding of the principles and practices of KCS. The workshop is highly interactive with practical exercises and real-world examples. The workshop prepares the candidate for the official KCS v6 Practices exam and certification.

KCS® is a registered service mark of the Consortium for Service Innovation.

Learning Objectives

  • Identify the benefits of implementing KCS in your organization.
  • Distinguish techniques for optimal knowledge base quality
  • Measure the added value
  • Optimize your internal processes
  • Lead a KCS adoption program in your organization
  • Establish a road map for further KCS adoption in your organization

Who should attend

This KCS training and certification are intended for anyone working with the KCS Program management. Examples: KCS Project Lead, KCS Coach, Knowledge Domain Expert (KDE), KCS Council representatives, Representatives of support agents and managers, IT liaison for support tools, etc.

The practical

Duration: 3 days (from 9am to 5pm each day). The exam is done on the last day of the course.

Exam voucher included.

Language: Training course and exam materials are written in English. The instructor teaches in English.