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KCS Series – Top 5 benefits of implementing KCS and why are other organizations implementing Knowledge-Centered Service (KCS)?

June 16th, 2022 by Caroline Ribeiro

Does these challenges sound familiar to you? Your average time to resolve even simple issues is too long or your support team spends too much time doing repetitive simple fixes with no real added value?..  Read more.

KCS Series – What is KCS?

February 23rd, 2022 by Caroline Ribeiro

I often get this question from friends or former colleagues who know I work in Knowledge Management and see me post something on KCS® but without knowing what this is about. So, let’s start this KCS series with the basics: “what is KCS?” And no, it has nothing to do with “Kentucky Chicken Something?”…  Read more.

The Value of Knowledge

The Value of knowledge

March 19, 2021

During 2020 and the footprint the COVID pandemic has put on all of us, across industries, it’s become very clear that collaboration and how we as an organization are able… Read more.