When I was hired by a consultancy company ten years ago to implement knowledge base systems, I knew I had a challenge on my hands. What’s the point of having a tool when it’s not going to be used? Which led me to the next question: how could I implement a process along with it, making knowledge sharing a core part of the day to day work? Read more.
What are the top 5 differences between classic Knowledge Management and Knowledge Centered Service (KCS)?
How does Knowledge Centered Service (KCS) differ from your classic Knowledge Management or Knowledge Engineering strategy when it comes to maintaining a knowledge base?.. Read more.
KCS Series – Top 5 benefits of implementing KCS and why are other organizations implementing Knowledge-Centered Service (KCS)?
June 16th, 2022 by Caroline Ribeiro
Does these challenges sound familiar to you? Your average time to resolve even simple issues is too long or your support team spends too much time doing repetitive simple fixes with no real added value?.. Read more.
February 23rd, 2022 by Caroline Ribeiro
I often get this question from friends or former colleagues who know I work in Knowledge Management and see me post something on KCS® but without knowing what this is about. So, let’s start this KCS series with the basics: “what is KCS?” And no, it has nothing to do with “Kentucky Chicken Something?”… Read more.
March 19, 2021
During 2020 and the footprint the COVID pandemic has put on all of us, across industries, it’s become very clear that collaboration and how we as an organization are able… Read more.